A platfrom for users to pay their essential bills and track their spending record.
About PayMyBills
PayMyBills is a platform that allows users to pay for their essential bills easily and also makes it easy for them to track their spending history. The product is a BOT solution that allow users to make bills payment using What’sApp.
My Role
Product Designer
Tool
Figma & illustrator
Team
Samuel Akintunde, Lead Designer
Skills & Methods
Experimentation, UX design, UI design, Usability test
Timeline
January - August 2021
The Challenge
Paying vital payments has become a part of our daily lives. In Nigeria, it appears that a larger proportion of the population pays for airtime, data, or cable on a daily basis. Most people find the procedure of making payments difficult since they must either go to their bank or use a POS.
Furthermore, many people spend a lot of money on services like airtime and data without even realizing how much they have spent over time.
Note: PayMyBills is a BOT solution, and the stakeholders made the decision to also design a web platform to allow users to perform the same transaction and also add more features.
While growing up, I saw a lot of government workers in Nigeria trying to save with friends at work but ended up having issues when they were expected to collect their money from the person/individual holding the money.
What I did
Scope – Goal – Approach
Scope of work
– Create a web portal for our existing BOT solution for bill payment.
– Create a design that is simple to utilize for everyone.
– Create a service that allows individuals or corporate brands to keep track of their expenditure.
My Goals
– To design a web platform that has almost the same functionality as the BOT solution.
– To create a service that allows customers to pay bills in a few simple steps.
My Approach
– UX Research deliverables
– Create prototype deliverables
– Design high fidelity prototype
– Usability test
User Testing
Measure of the usability – test used include:
– Effectiveness
– Engagement
– Error Tolerance
– Easy to learn
Key Findings
We noticed that the web platform that was designed gave our users more flexibility while using the platfom.
Also, some users were unable to engage with the platfrom well enough which lead to different iterations so as to improve the experience.
Conclusion
The stakeholders took a fantastic decision to make the product available on web for its users apart from just using the BOT. This increase the data base of our users and increased sale afterwards.
Let's get to work
Thank you for taking the time to look through my work. Please feel free
to contact me at any time if you have any queries or would want to
discuss new opportunities.